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Call centre / Interactive voice response / Text messaging / Customer service


HTK OPINION: Utilities Keeping customer service flowing Marlon Bowser, CEO at HTK, examines how utility companies can improve the way they communicate with customers, particularly when things go wrong
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Document Date: 2014-03-12 09:49:56

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File Size: 480,42 KB

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Company

HTK / Cable & Wireless / BT / /

Country

United Kingdom / /

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IndustryTerm

electricity / outbound communication tools / hosted solutions / outbound messaging services / utility services / integrated customer service solution / /

Person

Marlon Bowser / /

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Position

CEO / /

Technology

SMS / /

URL

www.htk.co.uk / /

SocialTag