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APPLIED STOCHASTIC MODELS IN BUSINESS AND INDUSTRY Appl. Stochastic Models Bus. Ind., 2005; 21:251–263 Published online in Wiley InterScience (www.interscience.wiley.com). DOI: [removed]asmb.598 Analysis of call centre
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Document Date: 2005-10-07 18:25:07

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File Size: 346,10 KB

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City

Columbus / Chapel Hill / /

Company

Sons Ltd. / John Wiley & Sons Ltd. / Wiley InterScience / /

Country

United States / /

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Event

Reorganization / /

Facility

Texas A&M University / University of North Carolina / /

Holiday

New Year's Day / Thanksgiving / Christmas / /

IndustryTerm

potential applications / bank call centre / service networks / data-recording device / data collecting equipment / particular analysing tool / automatic call distributor / bank / data reduction tool / energy percentage / A lot of memorial services / energy / calling the bank / /

Organization

Department of Statistics and Operations Research / University of North Carolina / Department of Statistics / Texas A&M University / /

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Position

centre manager / forecasting model for call arrivals / left end / /

ProvinceOrState

Indiana / North Carolina / /

Region

northeastern U.S. / /

Technology

automatic call distributor / interactive voice response / /

URL

www.interscience.wiley.com / /

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