RedBeacon / Fox Broadcasting Company / Disney-ABC Television Group / Netflix / Anthony Rodio Founder / YouTube / Forrester Research Inc. / NBCUniversal Television Group / Home Depot / Support.com / Hulu / /
Country
United States / /
Facility
Red Beacon Home Depot / Home Depot/Red Beacon / Center of Your Business / /
IndustryTerm
web self / web team / back-end telephony / technology options / automatic call distributor / average processing time / cumbersome technology / telephony / relationship management solutions / technology-fueled disruption / public web application / creative solutions / external web services / onpremises systems / communications revolution / customer relationship management / contact center solutions / telecom technology / web skills / web development team / front end web portal / software development lead / call center telephony / contact management tool / social media commentary / unintegrated communications channels / big existing solutions / cloud computing / together services / computer telephony integration / contact center infrastructure / public switched telephone network / /
Movie
Ghostbusters / /
MusicGroup
Fox / /
Organization
Center of Your Business / Wix Call Center / /
Person
Marc Andreessen / Jamison Harrison / Harley Manning / Red Beacon / /
Position
vice president / founder / chief operating officer / director of U.S. sales / available customer support advocate / /
HOW THE COMMUNICATIONS REVOLUTION IS RESHAPING THE CONTACT CENTER: THREE CASE STUDIES TO READ NOW The communications revolution led by the rise of