UPS / Southwest Airlines / Nordstrom / Publix Super Markets / Porsche / The McGraw-Hill Companies Inc. / Hertz / J.D. Power & Associates / T-Mobile / Edward Jones / Lincoln / Washington Mutual / Raymond James Financial / General Motors Corp. / USAA / FedEx / J.D. Power / Starbucks / Apple / TOYOTA / Cadillac / /
Country
United States / /
Currency
cent / USD / /
Event
M&A / /
Facility
Club Gold / /
IndustryTerm
Car / loaner car / insurance average / car pick-up process significantly / outdoor retailer / web site reservations / car loan / airline / Internet providers / customer-paid maintenance services / bank / luxury hotel / electronics providers / Wireless Automotive Automotive PROCESS GRADE PEOPLE GRADE Through / Web-based questionnaire / monthly wireless bill / /
Person
David Welch / James E. Taylor / / /
Position
advisor / pushy car dealer / advisors / general manager / dealer for customer-paid maintenance services / Seasons executive / Cadillac dealer / regional representative / king / nancial advisors / /
MARCH 5, 2007 www.businessweek.com CUSTOMER SERVICE