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Marketing / Business / Systems thinking / Management / Service system / Service innovation / Value proposition / Customer relationship management / Jim Spohrer / Service science / management and engineering / Co-creation / Service


Three Factors to Sustainable Service System Excellence: A Case Study of Service Systems Ying Chen, Ana Lelescu, Jim Spohrer IBM Almaden Research Center, San Jose, CA 95120 {yingchen, alelescu}@us.ibm.com, spohrer@almaden
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Document Date: 2012-08-30 08:46:52

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File Size: 244,44 KB

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