Adobe / Sun / LSE Context IT Services / Microsoft / /
Country
United States / Australia / United Kingdom / / /
Facility
Library Information Desk / Macquarie University / Currently Macquarie University Library / IT Customer Support Macquarie University Library / /
Holiday
New Year's Day / /
IndustryTerm
Internet access / Subsequent processing / directory services / remote Internet setup / Web-based information / remote user services / immediate solution / Web browsing / departmental Web site / file server / information technology service / software packages / particular solution / remote Web-based access / local help desk services / Web-based access / remote site / Technology challenge / library services / information technology needs / Internet use / software platforms / information technology / printed and online newsletter / sustainable service network / /
OperatingSystem
Windows 2000 / Windows 95 / /
Organization
Macquarie University / London School of Economics / London / Remote Email Help Desk Service / /
Person
Neil McLean / Robin Judd / Anne Lipow / Malcolm Keech / Matilda Kolandaisamy / /
Position
Supervisor / IT Customer Support / reference librarian / supervisor / original auto-forward / auto-forward / /
Product
97 suite / Netscape Navigator / Netscape Navigator / /
Technology
information technology / Australia mkolanda@library.mq.edu.au Dr Malcolm Keech Information Technology / Service Level Agreement / Acrobat / /
Moving towards 24-hour support. Dr Matilda Kolandaisamy Supervisor, IT Customer Support Macquarie University Library, Sydney, Australia