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Computer telephony integration / Speech recognition / Call centre / Human–computer interaction / Segmentation / Natural language processing / Science / Electronic engineering / Computational linguistics / Telephony / User interface techniques


AUTOMATED QUALITY MONITORING IN THE CALL CENTER WITH ASR AND MAXIMUM ENTROPY G. Zweig, O. Siohan, G. Saon, B. Ramabhadran, D. Povey, L. Mangu and B. Kingsbury IBM T.J. Watson Research Center, Yorktown Heights, NYA
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Document Date: 2005-10-21 14:26:42

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File Size: 1,60 MB

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City

Raleigh / /

Company

IBM / Oracle / /

Event

Product Issues / Product Recall / /

IndustryTerm

speech recognition systems / content management systems / conversational telephony system / natural language processing / web application / /

Organization

G. Saon / B. Ramabhadran / D. Povey / L. Mangu and B. Kingsbury IBM T.J. Watson Research Center / B. Kingsbury IBM T.J. Watson Research Center / /

Person

Segmentation / V. Della Pietra / E.E. Jan / V / A. Berger / S. Della Pietra / /

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Position

Incremental Speaker / human evaluator / evaluator / same speaker / speaker / /

Product

performance / results / /

ProvinceOrState

North Carolina / New York / /

PublishedMedium

Computational Linguistics / /

Technology

speech recognition / natural language processing / content management / /

SocialTag