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Change Advisory Board / Request for Comments / Incident management / Information Technology Infrastructure Library / Project management / Change request / Business / Technology / Change control / Information technology management / Change management / Management


Change Management Process Handbook vXX.doc Version 4.0 INS Change Management Process Handbook vXX.doc Version 4.0 INS
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Document Date: 2011-04-29 00:29:32

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File Size: 2,05 MB

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Company

Notify Change Management / Process Review / Technical Architecture Design Advisory Group / Information System Architecture Design Advisory Group / AD Enterprise Information Systems / Change Management / Authorisation Comments Resources 1 Resources / INS / Nominee Change / EC (depending on scope of change - Refer 1.6.5) Product/Service / /

Event

Reorganization / Force Majeure / FDA Phase / Product Issues / /

Facility

Information Technology Infrastructure Library / Griffith University / /

IndustryTerm

infrastructure supporting business applications / software module / stakeholder / crucial tool / electronic infrastructure / software tool / exception management / university specific applications software releases / workflow tool / server components communication equipment / network software / registration tool / business critical services / faulty hardware / software assets / Change request tool / problem management / software images / software applications / software upgrades / office applications software rollouts / technology change / /

Organization

Advisory / Project Board / NA Emergency Security Environmental Infrastructure Failure At least one / Change Advisory Board / CAB / UK office of Government Commerce / Approved ITIL Program Board / EC Change Advisory Board / Griffith University / Review Board / Steering Committee / /

Person

Able / Steve Walsh / Learning / Prepare / Chris Osborne / Barbara Freeman / AD CTS / Ian Smith / Bruce Callow / Susan Tegg / Role Nominee / Normal Rollout / Gary Bullard / Naveen Sharma / High / Minor Normal / AD CTS CAB / /

Position

standard browser Change Manager Product /Service Manager Standard Normal Adding / Business Manager / Manager Change Representatives / Manager The person / COB / Member Team Leader / IT Help Security Advisor INS Security Manager / manager in ensuring / manager of the Change / advisors / Manager / project manager / line manager / The Change Manager / Product/Service Manager / Advisor Manager INS Planning Office Incident/Service Desk Administration Team Leader / Change Manager in the management / Product/Service Manager The Product/Service Manager / Amendment Author / Consultant / Manager for advice Review progress / Secretary / Manager / each quarter / Security Manager / Change Manager / agendas and minute meetings Forward / Manager Library / Manager Medium Normal Patch / Manager acceptance YES / nominated Product/Service Manager / Upgrade PABX Change Manager / Manager role / the line manager / Co-ordinator Product /Service Manager / Manager YES / established process Chair / manager representing one / director / Manager Responsibilities / Manager Major / Executive / Manager / Change Co-ordinator / Service Desk Manager / Responsibilities Change Manager / Major / Services Manager / representative / change representative / Service Manager / Database ITEC IT Executive / The change representative/project manager / Director INS / /

Product

Products /Services / Jan-2008 / Upgrade PABX Change Manager CAB Co-ordinator Product /Service Manager Minor Normal BackUp / Authorisation Further / Approval Further / hardware / /

ProgrammingLanguage

EC / /

Technology

Information Technology / operating systems / process control / supporting technologies / Service Level Agreement / /

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