| Document Date: 2014-10-16 17:19:33
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Company Wix / / Currency USD / / Facility By building / / IndustryTerm center technology projects / technology tools / web developer / communications needs / software-based solution / net new applications / costly infrastructure / telecommunications / telecommunications knowledge / communications applications / classic hardware / internal web-based tools / contact center hardware / technology choices / web-development tools / communications platform / year old technology / contact center technology / hardware-centric infrastructure / project management / public product / cloud-based software / technology trap / software development / / NaturalFeature Customers Waterfall / / Organization AGILE CONTACT CENTER / / Person Rob Brazier / Jamie Moore / / / Position online call-scheduler / Director of Sales and Support / Director of Product Management / / Technology 2009 THE CLASSIC CONTACT CENTER TECHNOLOGY / contact center technology / API / VOIP / /
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THE AGILE CONTACT CENTER: A New Approach to Customer Service Do you realize that your customer service call center is