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www.schemacustomersolutions.com SCHEMA® The Model behind The Approach Underlying SCHEMA® is the premise that there are only four levers available to an organisation to manipulate to build value from their main trading
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Document Date: 2014-06-17 09:32:29
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File Size: 1,20 MB
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IndustryTerm
social media /
/
Position
driver /
/
URL
www.schemacustomersolutions.com /
/
SocialTag
Electronic commerce
Customer experience
Customer relationship management
Customer attrition
Customer
Service-profit chain
ECRM
Marketing
Business
Customer experience management