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Customer Support Guidelines Secretariat 2012 RFP APPENDIX 4: Customer Support Guidelines Definitions
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Document Date: 2013-04-23 17:49:14
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File Size: 127,81 KB
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Company
IETF /
Secretariat Services /
RCA /
/
/
Facility
VENDOR facility /
/
IndustryTerm
telephone access /
security/access devices /
/
Organization
Data Center /
Secretariat Service /
Customer Support Guidelines Address Secretariat /
Customer Support Guidelines Secretariat /
VENDOR Network Operations Center /
/
/
Position
representative /
/
ProgrammingLanguage
DC /
/
Technology
Network Operations Center /
/
SocialTag
Information technology management
Management
Technology
Business software
Automation
Customer support
Incident management
Technical support
Vendor
Customer experience management