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Telecommunications / Virtual queue / Computer telephony integration / Customer experience management / Hold / Customer experience / Aegon / Customer retention / Business telephone system / Telephony / Marketing / Electronic engineering


AEGON USA Annuity Products and Services Customer Center When AEGON acquired additional business units, the impact was felt on more than just the company’s bottom line. Exciting expansions also bring challenges such as
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Document Date: 2014-09-06 16:03:37


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City

Cedar Rapids / Akron / /

Company

Avaya / AEGON USA / Services Customer Center When AEGON / Cisco / /

Country

United States / /

/

Event

Layoffs / M&A / Reorganization / /

Facility

Customer Center / /

IndustryTerm

screen-pop applications / virtual queuing solution / life insurance / /

Person

Bill Maurer / Virtual Hold / /

/

Position

representative / assistant vice president / /

Product

Annuity Products / /

ProgrammingLanguage

Cedar / /

ProvinceOrState

Ohio / Iowa / /

Region

LATIN AMERICA / /

Technology

PBX / /

URL

www.virtualhold.com / /

SocialTag