| Document Date: 2011-06-02 12:34:39
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City Merrifield / / Company MasterCard / ASTD Press / / Country United States / / Currency USD / / / / IndustryTerm telephone conversation / e-prints / online training / online facilitators / telephone lines / online class / energy high / online classes / online classroom / energy / / Organization American Society for Training and Development / / Person Well Bob / Jennifer Hofmann / / / Position advocate / author / television actor / consultant / / ProvinceOrState Virginia / /
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fundamentals // We know good facilitation skills: Ask don’t tell, and encourage discussion among participants, not just between you and the