![Operations research / Simulation / Marketing research / Customer experience management Operations research / Simulation / Marketing research / Customer experience management](https://www.pdfsearch.io/img/cf152075b7788641ad7e91a027d8b614.jpg) Date: 2007-10-21 14:16:41Operations research Simulation Marketing research Customer experience management | | Glen L. Urban & John R. Hauser “Listening In” to Find and Explore New Combinations of Customer Needs By “listening in” to ongoing dialogues between customers and Web-based virtual advisers (e.g., Kelley Blue BooAdd to Reading ListSource URL: ebusiness.mit.eduDownload Document from Source Website File Size: 626,99 KBShare Document on Facebook
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