Las Vegas NV / ACM Press / User Interface Software / /
Country
United States / / /
Facility
University of Nevada / Hong Kong University of Science / University of Massachusetts / Progress Bar / /
IndustryTerm
Online Delay References Antonides / Web Server Design / Online Delay Figure A3 / Online Delay MIS Quarterly Vol. / Online Waiting Pages Figure A1 / Online Delay Appendix / Web Users Willing / Internet Web Sites / travel recommendations / Online Delay A4 MIS Quarterly Vol. / Internet Customers Waiting Too Long / /
NaturalFeature
Clear Water Bay / /
Organization
School of Management / Andrew Hardin Department / Academy of Marketing Science / Hong Kong University of Science and Technology / PARADIGM SHIFT PERSPECTIVE FOR MANAGING ONLINE DELAY Weiyin Hong Department of ISOM / University of Nevada / Las Vegas / Las Vegas / University of Massachusetts / Amherst / /
Person
Traci J. Hess / Andrew Hardin / /
Position
Integrative Model of Service / /
ProvinceOrState
Nevada / New York / Massachusetts / New Hampshire / /
RESEARCH ARTICLE WHEN FILLING THE WAIT MAKES IT FEEL LONGER: A PARADIGM SHIFT PERSPECTIVE FOR MANAGING ONLINE DELAY Weiyin Hong