Carnegie Mellon Software Engineering Institute / /
IndustryTerm
average change request processing time / individual products / interview protocols / car sales process / external online market places / car sales processes / financial services / bank / legacy systems / indirect contribution to products / banking / private seller / software quality / online market places / car manufacturers / monolithic value chain / respective information systems / composite services / value chain / car brands / individual services / web-based systems / insurance industry / /
Organization
Carnegie Mellon Software Engineering Institute / European Business School / /
Person
Benjamin Mueller / Van den Heuvel / /
Position
fundamental model / ongoing research / CEO to Systems Architect / Business Analyst / CIO / fundamental model to business challenges / dealer / Porter / /
Towards Understanding the Sources of the Economic Potential of Service-Oriented Architecture: Findings from the Automotive and Banking Industry