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Customer experience management / Help desk / Information technology management / Remote desktop / Automation / Customer support / Technical support / ITIL / Competence / Virtual help desk
Date: 2014-05-05 17:04:10
Customer experience management
Help desk
Information technology management
Remote desktop
Automation
Customer support
Technical support
ITIL
Competence
Virtual help desk

APRIL 2014 DESKTOP SUPPORT EDITION Desktop Support: Managing Ticket Volume Under Pressure Written by Mike Hanson

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