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| First Page | Document Content | |
|---|---|---|
 Date: 2007-10-21 14:16:41Operations research Simulation Marketing research Customer experience management |
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| First Page | Document Content | |
|---|---|---|
Date: 2007-10-21 14:16:41Operations research Simulation Marketing research Customer experience management |
Add to Reading List |
Glen L. Urban & John R. Hauser “Listening In” to Find and Explore New Combinations of Customer Needs By “listening in” to ongoing dialogues between customers and Web-based virtual advisers (e.g., Kelley Blue Boo
