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Electronics / Plum Voice / Human communication / Telephony / User interface techniques / Interactive voice response


A FROST & SULLIVAN EXECUTIVE SUMMARY When Customers Call, and They Will, Will Your IVR be Ready? In Collaboration With:
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Document Date: 2015-04-03 21:55:44

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Company

SULLIVAN Frost & Sullivan / Western Union / AstraZeneca / /

Continent

North America / /

Currency

USD / /

IndustryTerm

touch-tone banking / social media / broadband satellite service / agent performance optimization products / online and other channels / Cloud-based systems / retail / speech technologies / online tools / hosted cloud contact center solution / contact center systems / healthcare / personalized systems / /

Person

Aaron Wellman / Nancy Jamison / /

Position

Offer Manager / Cloud SelfService with Genesys / Principal Analyst / experience and contact center solution leader / DISCLAIMER This Executive / EXECUTIVE / SULLIVAN EXECUTIVE / representative / Analyst / CEO and the CEO / www.frost.com EXECUTIVE / www.frost.com/ivr EXECUTIVE / /

Technology

speech recognition / broadband / artificial intelligence / streaming video / speech technologies / IVR technology / mobile devices / /

URL

www.genesys.com / www.frost.com/ivr / www.frost.com / /

SocialTag