Southwest Airlines / Verizon / Pacific Gas and Electric Company / White Paper Consolidating Network Infrastructure Resources / Aflac / T-Mobile / Cisco / TimeWarner Cable / /
Facility
IVR port / /
IndustryTerm
real estate / media gateway / energy/utility / remote site / text‐to‐speech and automatic speech recognition software / private network / virtual queuing technology / large network / financial services / Software applications / carrier‐like capabilities / telecommunications / voice and data resources / telephony / retail corporations / contact center applications / virtual queuing solutions / feature/product / workforce management / telecommunications convergence / voice and data / dispersed contact center infrastructure / massive server / designed solutions / carrier network / return call solutions / physical transportation / voice and data links / voice networks / intelligent routing applications / / /
Position
application‐hungry businessmen / customer service representative / straight‐forward / /
White Paper Consolidating Network Infrastructure Resources in Contact Centers A tidal wave of IT and telecommunications convergence is on the way. Hundreds of servers will be washed away clearing a path for blade boxes