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Company Forrester Research / Cisco / Ken / / Country United States / / IndustryTerm customer experience management / replicated adjunct technologies / social media / enterprise customer-facing technology investments / adjunct applications / service value chain / customer interaction technologies / touch-tone applications / communications channels / then-expensive telecommunications costs / web surfing / real time / workforce management / voice-centric services / customer care technology architectures / technology architectures / computer telephony integration / Online Survey / customer care products / / Organization National Park Service / US Federal Reserve / / Person Bruce Temkin / Megan Burns / / Position brand ambassadors / leader / / RadioStation Wave 1 / / Technology CRM / replicated adjunct technologies / automatic call distributor / 2 technologies / customer interaction technologies / mobile device / computer telephony integration / interactive voice response / mobile devices / / URL http /
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White Paper Contact Centers: Provide the Best Customer Experience for Business Success What You Will Learn As contact centers enter their fifth decade of existence, emerging technological, business, and customer