Greensboro / Austin / New York / Springfield / McLean / /
Company
Kaplan / National Quality Award 1990 Winner Federal Express Corporation / Morris D.D. / Norton / John Wiley and Sons / FedEx / Address Science Applications International Corporation / /
Country
United States / United Kingdom / /
Event
Product Issues / /
Facility
National Institute of Standards and Technology / FT Prentice Hall / /
IndustryTerm
transportation / performance measurement systems / transportation operations decisionmakers / advance transportation / performance management systems / electric utilities / transportation operations / physical infrastructure / law authorizing / continual improvements to its existing products / /
Organization
National Institute of Standards and Technology / American Society for Quality / Harvard / Federal Highway Administration / TNT Express Delivery Service / American Society / National Technical Information Service / Work Unit / /
Person
Marvin T. Howell / Mark Graham / Zachary Fletcher / Mark Graham Brown / Kelley Pecheux / Michael Smith / Jocelyn Bauer / Malcolm Baldrige / Richard Backlund / /
Position
senior executive / Head Office / California CPA / Results-Driven Manager / Private / /
Microsoft Word - FHWA_FTA_WhitePaper_Final_031810_2_.doc