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Emotion / Behavior / Communication / Human resource management / Emotional labor / Emotions in the workplace / Burnout / Emotional exhaustion / Affect / Mind / Stress / Social psychology


Document Date: 2004-05-16 16:09:03

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File Size: 87,02 KB

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Facility

University Park / C´eleste M. Brotheridge University of Regina / Pennsylvania State University / Moore Building / /

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restaurant server / retail sales / bank / /

Organization

University of Regina / Pennsylvania State University / Department of Psychology / /

Person

Cynthia Cordes / Russell Cropanzano / Van Maanen / Alicia A. Grandey / Job-Focused Emotional Labor Predicting Burnout / /

Position

research assistant / bank teller / accountant / retail sales clerk / human resource consultant / engineer / engineer / construction worker / nurse / and social worker / first author / and no changes were made / accountant / human resource consultant / Variable Emotional exhaustion Human service Service/Sales Manager / /

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Pennsylvania / /

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alpha / /

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http /

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