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Electronic commerce / Customer relationship management / Customer experience management / Business / Marketing


A Customer Technical Support Center Case Study Westcon history Westcon Group is the world’s leading specialty distributor of advanced network technology solutions. Since 1985, the Company has developed a
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Document Date: 2013-06-06 10:24:38

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City

Headquarters Massachusetts / /

Company

Avaya / Check Point / Westcon Group / Braxtel Communications History / Juniper Networks / Cisco / Polycom / /

Currency

USD / /

/

Event

Company Expansion / /

Facility

EMEA Headquarters / /

IndustryTerm

network technology solutions / telecommunications infrastructure / technology infrastructure investments / contact management solution / disparate technologies / multichannel customer communications / pre-existing systems / communications platform / data networking / systems integrators / customer communication systems / disparate telecommunications systems / /

Person

Jeffrey Kastroll / Harry Finer V / /

/

Position

Director of Technical Services / /

Product

Customer Contact Center Platform / Comstor / /

Technology

Speech Recognition / CRM / /

SocialTag