Ann Arbor / Farmington Hills / Fort Worth / Stuttgart / /
Company
Customer Satisfaction Mercedes Benz Financial Services USA LLC / Mitsubishi Fuso Truck of America Inc. / Daimler Trucks North America / CFI Group / Daimler AG / Daimler Financial Services Group / CFI Group (www.cfigroup.com) CFI Group / Mercedes Benz Financial Services USA LLC / CFI Group software / Visit CFI Group / /
Continent
Americas / /
Country
Germany / Mexico / United States / Brazil / Canada / Argentina / /
Currency
USD / / /
Event
Business Partnership / /
Facility
Client Care Center / MBFS Client Care Center / University of Michigan’s Ross School / /
IndustryTerm
luxury car financing segment / web team / text search / retail / analytical tools / web portal / brand-specific financial services / vehicle buyer / web-based interaction / financial services / financial product / platform tools / manufacturing / retail customers / /
MarketIndex
American Customer Satisfaction / /
Organization
the University of Michigan’s Ross School of Business / U.S. Federal Government / MBFS Client Care Center / /
Using Customer Experience Analytics to Drive World-Class Customer Satisfaction Mercedes Benz Financial Services USA LLC (MBFS), headquartered in Farmington Hills, Mich., with Business Center Operations in Fort Worth, Tex