IT service management Information Technology Infrastructure Library Technology COBIT Information technology management Information technology Project management | | Measuring IT Service Management Capability: Scale Development and Empirical Validation Jochen Wulf, Till J. Winkler & Walter Brenner This paper conceptualizes IT service management (ITSM) capability, a key competence of Document is deleted from original location. Use the Download Button below to download from the Web Archive.Download Document from Web Archive File Size: 966,86 KB
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