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Amazon.com / Zappos.com / Loyalty business model / Customer service / Customer / Consumer behaviour / Marketing / Business / Customer experience management


CUSTOMER SERVICE SPEAKER, CONSULTANT, & #1 BESTSELLING BUSINESS AUTHOR www.micahsolomon.com www.customerserviceguru.com •
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Document Date: 2012-01-04 17:08:30

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File Size: 88,52 KB

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City

Milan / /

Company

Amazon.com / Oasis Disc Manufacturing / /

/

Facility

Audio Store / The College of The Customer / /

IndustryTerm

web-based chat window / client tracking systems / real person-online / /

Movie

The Four Seasons / /

Organization

Five-Star Customer Service Organization / Exceptional Service / College of The Customer / Micah Solomon's Exceptional Service / /

Person

Micah Solomon / Leonardo Inghilleri / Jane Yang-Katzenberg / /

Position

CUSTOMER SERVICE SPEAKER / CONSULTANT / clerk / team member / president / co-author with Leonardo Inghilleri / BESTSELLING BUSINESS AUTHOR / beloved bartender / /

PublishedMedium

The Financial Post / /

URL

www.customerserviceguru.com / www.micahsolomon.com / /

SocialTag