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Amazon.com / Zappos.com / Customer service / Loyalty business model / Customer / Consumer behaviour / Marketing / Business / Customer experience management


CUSTOMER SERVICE SPEAKER, CONSULTANT, & #1 BESTSELLING BUSINESS AUTHOR www.micahsolomon.com www.customerserviceguru.com •
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Document Date: 2012-01-04 14:25:58

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City

Milan / /

Company

Amazon.com / Oasis Disc Manufacturing / /

/

Facility

Audio Store / /

IndustryTerm

web-based chat window / free online resource site / client tracking systems / /

Movie

The Four Seasons / /

Organization

Five-Star Customer Service Organization / Exceptional Service / /

Person

Micah Solomon / Leonardo Inghilleri / Jane YangKatzenberg / /

Position

Author / CUSTOMER SERVICE SPEAKER / CONSULTANT / clerk / team member / President / co-author with Leonardo Inghilleri / BESTSELLING BUSINESS AUTHOR / beloved bartender / /

PublishedMedium

The Financial Post / /

URL

www.customerserviceguru.com / CollegeOfTheCustomer.com / www.micahsolomon.com / /

SocialTag