Avaya / Kellogg / NEC / Skype / Lync / Dun & Bradstreet / Genesys Telecommunications / McGee / Analytics LLC / Center / AT&T / Cisco / Frost / PELORUS Group / Microsoft / not expect pricing for Lync / /
Continent
Europe / North America / /
Country
Australia / United Kingdom / New Zealand / United States / /
Currency
USD / /
Event
Business Partnership / M&A / /
Facility
Northwestern University / Columbia University / Contact Center / University of California / Barnard College / /
IndustryTerm
contact center technologies / generation solutions / communications idea / center technology vendors / communications vendors / enterprise communications markets / replacement solutions / contact center solutions / communications solutions / enterprise communications solution / communications capabilities / role contact center applications / infrastructure solutions / information technology / sales management / with existing enterprise applications / with enterprise applications / communications equipment replacement / communications workflows / enterprise communications infrastructure / contact center solution / contact center applications / telephony solutions / communications industry / media reports / desktop collaboration tool / enterprise communications / party solutions / telephony platform / business decision makers / generation applications / center applications / generation communications / enterprise communications solutions / predecessor solution / software licenses / generations communications / hosted services / data networking expertise / presence applications / included contact center applications / /
MusicGroup
Contact / Voice / Center / Office / Sullivan / Process / /
Organization
Columbia University / University of California at Santa Cruz / School of Management / Northwestern University / University of California at San Diego / Graduate School / Barnard College / /
Person
Zeacom / Smith / Howell / / /
Position
founder / industry analyst / major driver / Premier / leader / leading communications industry analyst and strategic consultant / practice manager / analyst / /
Product
Contact Center / Contact Center Applications / /
ProvinceOrState
California / New Jersey / /
Region
Northern Europe / Asia Pacific / /
Technology
IP telephony / information technology / PSTN / PBX / CRM / smartphone / mobile device / contact center technologies / /
