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Zeacom / Telephony / Unified communications / Unified messaging / Voice-mail / Voice over IP / Zion Christian Church / Cisco Unified Communications Manager / PanTerra Networks / Videotelephony / Electronic engineering / Electronics


fact sheetcase study city of darebin City of Darebin Empowers Staff to Deliver Superior Customer Service
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Document Date: 2012-01-09 15:32:22


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City

Melbourne / /

Company

Information Services / Microsoft / Darebin / Cisco / /

IndustryTerm

internal and external communications / communications challenges / data networking technologies / messaging solution / fax communications / telephone users / basic telephone functionality / productivity tool / communications devices / communications suite / online tools / municipal services / friendly services / telephony system / telephony platform / /

Organization

Unified Contact Center / Communications Center / ZCC’s UC / Zeacom Communications Center / /

Person

Sally Curran / Pradeep Agrawal / /

Position

IS Manager / Account Manager / Manager / Manager Using Fax Messaging / Customer Service Coordinator / /

Product

Customer Service / /

ProvinceOrState

Victoria / /

Region

Northern Europe / /

Technology

IP telephony / data networking technologies / VOIP / /

SocialTag