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IT service management / Management / Incident management / APM Group Ltd / ISO/IEC 20000 / Business / Change management / Business service management / Information technology management / Information Technology Infrastructure Library / Technology
Date: 2014-05-27 11:49:08
IT service management
Management
Incident management
APM Group Ltd
ISO/IEC 20000
Business
Change management
Business service management
Information technology management
Information Technology Infrastructure Library
Technology

ITIL®: the basics Valerie Arraj, Compliance Process Partners LLC AXELOS.com © The APM Group and The Stationery Office 2013

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