Toyota / Barclays Bank / IBM / Fujitsu / Eli Lilly / Takeda Pharmaceuticals / Pfizer / Bombardier / TSO / Bank of America / Walmart / APM Group Limited / Target / Acknowledgements 6 Trade / HP / Staples / Boeing / AXELOS Limited. / Sony / Microsoft / Compliance Process Partners LLC / /
Country
United Kingdom / / /
Event
Reorganization / /
IndustryTerm
Service management systems / improvable services / business opportunities / business services / service management / technology / technology delivery / distributed computing / individual technology silos / overall management / overall value chain / mainframe-centric infrastructure / technology silos / software etc / or modified services / /
OperatingSystem
Kronos / /
Organization
Database administration / Storage administration / Stationery Office / Cabinet Office / IT / UK government / Server administration / /
Person
Valerie Arraj / /
Position
author / cofounder and managing director / ITSM global practice director / director delivering / /
ITIL®: the basics Valerie Arraj, Compliance Process Partners LLC AXELOS.com © The APM Group and The Stationery Office 2013