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Technology / Network performance / Skills-based routing / marketing / Interactive voice response / Call centre / Automatic call distributor / Queueing theory / IP PBX / Computer telephony integration / Telephony / Electronic engineering


Document Date: 2014-04-14 10:30:49

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City

ASTERISK / Caller / /

Company

Foehn Ltd / Digium INC. / Answered / Low Cost Travel Group / /

Continent

Europe / /

Country

United Kingdom / /

Currency

GBP / /

/

Facility

Contact Centre / /

IndustryTerm

telecommunication services / service / online / telephony services / communications system / dedicated proprietary hardware / call centre operator / collaboration services / online ticketing / customisable telephony platform / experience deploying software / operator productivity algorithms / communications service / deployed technology / social networks / analysis software / call centre solution / customer relationship management / /

Organization

Call Centre / Contact Centre / We Can / /

Person

Jonathan Bastin / Russell Morris / Danny Windham / /

/

Position

CEO / Head / CEO / UK Select Partner status / Head of IT / /

ProgrammingLanguage

XML / /

Technology

XML / SMS / CRM / operator productivity algorithms / instant messaging / Computer Telephony Integration / Service level agreement / Interactive Voice Response / PBX / /

SocialTag