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Skills-based routing
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1	Web Intelligence and Virtual Entreprise, xxxx 1 Improving dynamic skills searching in virtual social communities using agent’s network Add to Reading List Source URL: wic.litislab.fr Language: English - Date: 2013-12-09 08:25:54 Network theory Systems theory Social networks Networks Complex systems theory Agent-based model Social network Routing Centrality Social simulation Network science Social network analysis software
2	White Paper Skills‐Based Routing and Virtual Queuing Using Complementary Technologies to Increase Service Levels How Will You Bridge the Mobile App Gap? With more than one billion smartphones anticipated to be in use Add to Reading List Source URL: www.virtualhold.com Language: English - Date: 2014-09-07 00:27:42 Electronic engineering Statistics Electronics Computer telephony integration Call centre Interactive voice response Network performance Hold Toll-free telephone number Telephony Telecommunications Virtual queue
3	Noble® Harmony Web-based Contact Center Management Noble® Harmony is a powerful browser-based access tool for remote and mobile contact center management. Harmony allows managers to move freely around the center and ha Add to Reading List Source URL: www.noblesys.com Language: English - Date: 2014-11-14 10:45:11 Dialer Technology Electronics Interactive voice response Noble Systems Corporation Skills-based routing
4	Blended Agent Improve Productivity & Service with ‘Universal’ Agents Noble ® Blended Agent turns your agents into universal agents, increasing the efficiency of the call center and improving agent productivity. Rath Add to Reading List Source URL: www.noblesys.com Language: English - Date: 2010-08-04 10:17:02 Telephony Interactive voice response Noble Systems Corporation Dialer Screen pop Electronics Skills-based routing Virtual queue Electronic engineering Call centre Computer telephony integration
5	Early Out-General Service Bureau Noble Success Story Add to Reading List Source URL: www.noblesys.com Language: English - Date: 2014-06-06 12:39:03 Electronic engineering Call centre Dialer Skills-based routing Electronics Technology Telephony Noble Systems Corporation Interactive voice response
6	SBR Skills-Based Routing & Inbound Priority Noble ® SBR (Skills-Based Routing) tools help you ensure that customer calls are sent to the right agent every time, increasing first-call resolutions and building customer sa Add to Reading List Source URL: www.noblesys.com Language: English - Date: 2010-08-04 10:24:42 Interactive voice response Electronic engineering Dialed Number Identification Service Call management Skills-based routing Noble Systems Corporation Electronics Routing Toll-free telephone number Telephone numbers Telephony User interface techniques
7	Inbound Solutions jun12_IS Card template US.qxd Add to Reading List Source URL: www.noblesys.com Language: English - Date: 2012-06-29 10:11:24 Interactive voice response Noble Systems Corporation Dialed Number Identification Service Dialer Screen pop Skills-based routing Voice over IP Call centre Telephony Electronic engineering Electronics
8	ACD Inbound Contact Management The Noble ® ACD provides a unified solution for managing multi-media inbound communications within a universal queue. Our ACD uses skills-based routing to effectively manage inbound calls, Add to Reading List Source URL: www.noblesys.com Language: English - Date: 2010-08-04 10:17:02 Interactive voice response Virtual queue Dialed Number Identification Service Noble Systems Corporation Skills-based routing Screen pop Voice-mail Call centre IP PBX Telephony Electronic engineering Electronics
9	PDF Document Add to Reading List Source URL: www.noblesys.com Language: English - Date: 2012-06-29 10:11:24 Electronics Noble Systems Corporation Telephony Dialer Skills-based routing Voice over IP Call centre PanTerra Networks Electronic engineering Interactive voice response Videotelephony
10	PDF Document Add to Reading List Source URL: www.noblesys.com Language: English - Date: 2015-03-12 09:48:32 Maestro I Technology Interactive voice response Noble Systems Corporation Skills-based routing