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Interactive voice response / Virtual queue / Dialed Number Identification Service / Noble Systems Corporation / Skills-based routing / Screen pop / Voice-mail / Call centre / IP PBX / Telephony / Electronic engineering / Electronics


ACD Inbound Contact Management The Noble ® ACD provides a unified solution for managing multi-media inbound communications within a universal queue. Our ACD uses skills-based routing to effectively manage inbound calls,
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Document Date: 2010-08-04 10:17:02

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File Size: 232,29 KB

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Company

NOBLE SYSTEMS CORPORATION / Maintain Unified Contact Histories Noble / Maximize Agent Resources Noble Systems / ACD Inbound Contact Management / /

Continent

Americas / /

Country

United Kingdom / /

IndustryTerm

multi-site / quality control/monitoring systems / outbound communications / real-time reporting / account management / inbound and outbound communications channels / contact processing / inbound/outbound/blended communications / multi-media inbound communications / real-time management tools / workforce management / contact center technology solutions / /

Person

Maestro / Remote Admin / /

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Position

Composer / Supervisor / & Agent Support / /

Product

Liberation / Amcat / /

RadioStation

Wait / /

Technology

relational database / interactive voice response / PBX / /

URL

www.noblesys.com / /

SocialTag