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Interactive voice response / Electronic engineering / Dialed Number Identification Service / Call management / Skills-based routing / Noble Systems Corporation / Electronics / Routing / Toll-free telephone number / Telephone numbers / Telephony / User interface techniques


SBR Skills-Based Routing & Inbound Priority Noble ® SBR (Skills-Based Routing) tools help you ensure that customer calls are sent to the right agent every time, increasing first-call resolutions and building customer sa
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Document Date: 2010-08-04 10:24:42

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Company

NOBLE SYSTEMS CORPORATION / /

Continent

Americas / /

Country

United Kingdom / /

IndustryTerm

speech recognition systems / contact processing / inbound/outbound/blended communications / multi-media requests / quality control/monitoring systems / Web Contacts Follow / inbound and outbound applications / web contacts / web requests / communications platform / workforce management / real-time reporting / contact center technology solutions / /

Person

Maestro / /

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Position

Composer / /

Product

Amcat / Liberation / /

Technology

speech recognition / /

URL

www.noblesys.com / /

SocialTag