alternate site / outbound calling applications / voice services / call processing servers / call control services / media-centric applications / interactive applications / Internet Data Centers / Web agent / package software / public network / Web Call Back / software suite / bundled Web package / Internet Data Center locations / standalone Web bundle / telephone sets / web-driven dialog / contact center infrastructure / Voice over IP / /
Organization
Unit of Measure / Call Center / Network Based Contact Center / California Statewide Technology Procurement Division / Unit of Measure Minutes N/A / Night Service / / /
Position
NBACD Supervisor Supervisor / Basic Agent Package Contractor / Provides supervisor / NBACD Supervisor / Network ACD System Administrator / Package Contractor / General / Additional supervisor for supervisor group / Additional Supervisor / Supervisor / Contractor / Allows supervisor / Features Contractor / Administrator / Network ACD System Administrator Software Package Contractor / /
State of California Statewide Technology Procurement Division IFB STPD[removed]B SOW Catalog B