public-switched telephone network / call center technology / Web collaboration session / communications channels / call center solutions / Web browser / co-browse Web / real time / Web-callback capabilities / Web-based technologies / technology costs / Web-based solution / internet connection / built-in multimedia overlay networking capabilities / multitenant solutions / communications media / center technologies / customer relationship management / Web interface / skillsbased routing technology / media channels / call center technologies / diverse contact center systems / communications solution / media transaction / real-time data / Web-callback connection / software processes / Web callbacks / Web interaction controls / Web transactions / softphone communications / real-time disaster recovery / Packet-switched internet-based calls / disparate systems / internet protocol / Web communications / bandwidth data networks / technology resources / agent client software / Web-based interface / software licenses / media handling / communications infrastructure / hosted call center services / contact center technology / Web-callback requests / Web technologies / Web-callback calls / cross-media customer interaction history / Web collaboration / use legacy telephone systems / multimedia Web communications / advance technology preparation / packet-switched telephone calls / technology prerequisites / voice over IP / contact center infrastructure / public switched telephone network / /
Organization
Unified Call Center / Virtual Call Center / /
Position
Reducing Costs EXECUTIVE / supervisor / /
ProvinceOrState
California / /
Technology
call center technologies / CRM / virtual call center technologies / packet-switched / circuit-switched / PSTN / center technologies / internet protocol / IP contact center technology / Web technologies / call center technology / VOIP / interactive voice response / PBX / Web-based technologies / multitenant IP contact center technology / /
The Virtual Call Center: Infrastructure Considerations for Maximizing Productivity, Increasing Customer Satisfaction and Reducing Costs An Oracle White Paper