W H I TE P AP E R: Using Virtual Customers® to Optimize Customer Service Experience Providing Contact Centers with Reliable, End-to-End Performance Metrics Many people believe they are best served by real people, not b - Business dynamics - Document - PDFSEARCH.IO

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	W H I TE P AP E R: Using Virtual Customers® to Optimize Customer Service Experience Providing Contact Centers with Reliable, End-to-End Performance Metrics Many people believe they are best served by real people, not b Add to Reading List Document Date: 2014-11-17 10:26:50 Open Document File Size: 657,96 KB Share Result on Facebook Company Interactive Quality Services Inc. / / IndustryTerm huge technology investment / contact center technologies / self-service solutions / communications assessment / technology management toolkit / technology performance variables / contact center technology / / Organization Contact Center / / Technology Quality of Service / contact center technologies / contact center technology / / SocialTag Customer experience Customer service Customer dynamics Virtual queue Marketing Customer experience management Business

W H I TE P AP E R: Using Virtual Customers® to Optimize Customer Service Experience Providing Contact Centers with Reliable, End-to-End Performance Metrics Many people believe they are best served by real people, not bAdd to Reading List