COPC Inc.

#	Item
1	THE CONSUMER’S PERSPECTIVE Exploring Multi-Channel Customer Care Customer Experience Management Benchmark Series Add to Reading List Source URL: www.execsintheknow.com Language: English - Date: 2015-08-19 12:19:25 Marketing Economy Customer experience management Business Consumer behaviour Customer experience COPC Inc. Social media Consumer confidence
2	PDF Document Add to Reading List Source URL: media.wiley.com Language: English - Date: 2013-08-22 19:14:36 Electronic commerce Management Information technology management Call centre COPC Inc. Outsourcing Interactive voice response Business process outsourcing Customer relationship management Marketing Business Customer experience management