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Claes Fornell
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1	Self Service of Cents and Sensibility A 1% improvement in customer satisfaction in utilities is worth 4.6% in market value growth so says Claes Fornell of the University of Michigan, producers of the American Customer Sa Add to Reading List Source URL: thetaylorreachgroup.com Language: English - Date: 2011-11-11 09:53:06 Marketing Business Interactive voice response Customer experience management Mobile banking Mobile payment Voice-mail Customer service Self-service Electronic commerce Technology Payment systems
2	FOR MORE INFORMATION Chaat Butsunturn, [removed]x1214 [removed] OR Amanda Piasecki, [removed]x1114 [removed] Add to Reading List Source URL: www.theacsi.org Language: English - Date: 2014-05-06 07:59:55 Business Foresee Results American Customer Satisfaction Index Customer satisfaction Claes Fornell
3	May 21, [removed]:30 AM Eastern Daylight Time Customer Satisfaction Edges Up Due to Improvements in Information Sector ANN ARBOR, Mich.--(BUSINESS WIRE)--The national customer satisfaction benchmark shows modest improveme Add to Reading List Source URL: cfigroup.com Language: English - Date: 2013-06-27 10:49:45 American Customer Satisfaction Index Customer satisfaction Economics Claes Fornell Customer experience Stock Economic indicator Foresee Results Business Marketing Consumer behaviour
4	Microsoft Word - REV2_WEB_FINAL_ACSI_Feb_2013_Press_Release.doc Add to Reading List Source URL: cfigroup.com Language: English - Date: 2013-02-26 08:31:25 Companies listed on the New York Stock Exchange Consumer behaviour Customer satisfaction American Customer Satisfaction Index Claes Fornell Walmart Retail Publix Kroger Economy of the United States Marketing Business
5	Microsoft Word - REV_WEB_FINAL_April_2013_Press_Release.doc Add to Reading List Source URL: cfigroup.com Language: English - Date: 2013-04-16 08:43:33 Claes Fornell Utility cooperative Business Atmos Energy PPL Economy of the United States American Customer Satisfaction Index Customer satisfaction Energy in the United States
6	FOR MORE INFORMATION Chaat Butsunturn, Kearns & West [removed[removed]x114 E-Government Satisfaction Remains Strong, Add to Reading List Source URL: www.theacsi.org Language: English - Date: 2013-08-09 13:53:03 Customer satisfaction Foresee Results Open government Public administration Technology Claes Fornell Customer experience E-Government Ross School of Business Marketing American Customer Satisfaction Index Business

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