LinkedIn / Harte-Hanks Company / Aberdeen Group Inc. / Twitter / YouTube / Facebook / /
Country
United Kingdom / / / /
IndustryTerm
customer experience management / customer service organization use social media / social media information / social media / social tools / customer management / escalation protocols / business to business / appropriate customer management / external customer management / social web / particular product / social media tools / /
Organization
Aberdeen's Multi-Channel Service / Multi-Channel Service / /
Person
Insight Aberdeen / Sumair Dutta / / /
Position
Vice President and Principal Analyst / Service / Executive / Analyst / Chief Service / /