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Consumer behaviour / Electronic commerce / Management / Customer relationship management / Customer engagement / Customer satisfaction / Customer experience / Voice of the customer / Social media / Marketing / Business / Customer experience management


Social Media and Customer Service: From Listening to Engagement Few words, terms or technologies (non-Apple that is) receive as much attention as social media. Along with mobile, big data, and customer experience managem
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Company

LinkedIn / Harte-Hanks Company / Aberdeen Group Inc. / Twitter / YouTube / Facebook / /

Country

United Kingdom / /

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IndustryTerm

customer experience management / customer service organization use social media / social media information / social media / social tools / customer management / escalation protocols / business to business / appropriate customer management / external customer management / social web / particular product / social media tools / /

Organization

Aberdeen's Multi-Channel Service / Multi-Channel Service / /

Person

Insight Aberdeen / Sumair Dutta / /

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Position

Vice President and Principal Analyst / Service / Executive / Analyst / Chief Service / /

Technology

CRM / escalation protocols / /

URL

http /

SocialTag