Beyond the pill: How to improve the customer experience in pharma A practical approach to creating value for patients and providers By Dave Michels, Christian Rebhan and Parijat Ghosh

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Date: 2015-01-21 09:33:27 Customer experience management General Electric Net Promoter Business models Fred Reichheld Customer experience Customer advocacy Customer satisfaction Marketing Business Consumer behaviour		Beyond the pill: How to improve the customer experience in pharma A practical approach to creating value for patients and providers By Dave Michels, Christian Rebhan and Parijat Ghosh Add to Reading List Source URL: health.economictimes.indiatimes.com Download Document from Source Website File Size: 961,73 KB Share Document on Facebook

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