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Date: 2003-01-17 11:42:40Telephone numbers Statistics Network performance Interactive voice response Call centre Skills-based routing Dialed Number Identification Service Queueing theory Erlang Telephony Electronic engineering Computer telephony integration | Telephone Call Centers: a Tutorial and Literature Review Noah Gans ∗Add to Reading ListSource URL: www.columbia.eduDownload Document from Source WebsiteFile Size: 2,20 MBShare Document on Facebook |