<--- Back to Details
First PageDocument Content
Telephone numbers / Statistics / Network performance / Interactive voice response / Call centre / Skills-based routing / Dialed Number Identification Service / Queueing theory / Erlang / Telephony / Electronic engineering / Computer telephony integration
Date: 2003-01-17 11:42:40
Telephone numbers
Statistics
Network performance
Interactive voice response
Call centre
Skills-based routing
Dialed Number Identification Service
Queueing theory
Erlang
Telephony
Electronic engineering
Computer telephony integration

Telephone Call Centers: a Tutorial and Literature Review Noah Gans ∗

Add to Reading List

Source URL: www.columbia.edu

Download Document from Source Website

File Size: 2,20 MB

Share Document on Facebook

Similar Documents

LDAn Act To Protect Maine Citizens from an Outof-state Entity’s Misleading Use of In-state Telephone Numbers  SUPPORT

LDAn Act To Protect Maine Citizens from an Outof-state Entity’s Misleading Use of In-state Telephone Numbers SUPPORT

DocID: 1v50m - View Document

LINE NUMBER PROCEDURE FOR NORTH HAVEN The North Haven terminal assigns vehicle line numbers using a telephone system. All calls for North Haven dial: and press ‘3’ for North Haven. Then choose from the follo

LINE NUMBER PROCEDURE FOR NORTH HAVEN The North Haven terminal assigns vehicle line numbers using a telephone system. All calls for North Haven dial: and press ‘3’ for North Haven. Then choose from the follo

DocID: 1uXF1 - View Document

Alabama Relay Service Making telephone connections for hearing, deaf, hard-of-hearing, speech-disabled, deaf-blind, and late-deafened individuals! Just Dialor use these toll-free numbers:

Alabama Relay Service Making telephone connections for hearing, deaf, hard-of-hearing, speech-disabled, deaf-blind, and late-deafened individuals! Just Dialor use these toll-free numbers:

DocID: 1uPEu - View Document

IMPORTANT TELEPHONE NUMBERS  Office of Campus Police Services— 24/7 Dispatch Center

IMPORTANT TELEPHONE NUMBERS Office of Campus Police Services— 24/7 Dispatch Center

DocID: 1u7wm - View Document

Emergency Procedure Emergency Telephone Numbers 911 Client Services – TICC Security

Emergency Procedure Emergency Telephone Numbers 911 Client Services – TICC Security

DocID: 1u0YB - View Document