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Electronic commerce / Call centre / Computer telephony integration / Telephony / Customer experience / Customer support / Speech analytics / Customer relationship management / Marketing / Customer experience management / Information technology management


CallCopy and Vertical Solutions, Inc. Partner to Enhance Customer Experience & Field Service Management Platform CallCopy’s Integrated Workforce Optimization Lets VSI Users Tap into Valuable Customer Insights, Improve
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Document Date: 2012-11-27 09:11:18

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City

Cincinnati / Columbus / /

Company

Vertical Solutions Inc. / NetSuite / CallCopy / Marketing Vertical Solutions Inc. / /

/

Event

Business Partnership / /

IndustryTerm

contact center solutions / technology solutions / service management solutions / contract services / legacy systems / warranty management / quality management solutions / /

Organization

CRM Contact Center / FDA / /

Person

Alison Harris Harris / Ray Bohac / Ron Wegmann / Sr. / Nicole Plati / /

/

Position

CEO / chief information officer / /

Product

Workforce Optimization Lets VSI Users Tap / VServiceManagement / /

ProvinceOrState

Ohio / /

Technology

SOA / CRM / screen capture / /

URL

www.VertSol.com / www.callcopy.com / /

SocialTag