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Technology / Customer experience management / Consumer behaviour / Real-time web / Text messaging / Twitter / Customer experience / Customer satisfaction / Brand / Marketing / Business / Social media
Date: 2013-10-08 21:00:46
Technology
Customer experience management
Consumer behaviour
Real-time web
Text messaging
Twitter
Customer experience
Customer satisfaction
Brand
Marketing
Business
Social media

Customer Service on Twitter: How Top Brands Respond A Study of the Interbrand Top 100 Brands on Twitter Over the past several years, Twitter has evolved in some very interesting ways. What was once a casual microblogging

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