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| First Page | Document Content | |
|---|---|---|
 Date: 2012-05-24 12:30:36Knowledge Centered Support Help desk Information technology management Education theory |
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| First Page | Document Content | |
|---|---|---|
Date: 2012-05-24 12:30:36Knowledge Centered Support Help desk Information technology management Education theory |
Add to Reading List |
New
Vs.
Known
Methodology
Introduction:
This
paper
describes
a
methodology
to
help
assess
the
health
and
effectiveness
of
a
support