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Information Technology Infrastructure Library / IT service management / Service desk / Incident management / Change management / Service catalog / Configuration management database / Knowledge Centered Support / Application Services Library / Information technology management / Project management / Information technology
Date: 2008-07-30 14:37:22
Information Technology Infrastructure Library
IT service management
Service desk
Incident management
Change management
Service catalog
Configuration management database
Knowledge Centered Support
Application Services Library
Information technology management
Project management
Information technology

The ITIL Framework: ® And How It Can Improve Your Service Desk by Vladimir Vinogradsky Over the past few years, IT infrastructures have become incredibly complex,

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