IBM / Alloy Software / Procter and Gamble / Enterprise Management Associates / Shell Oil / Info-Tech Research Group / /
Country
United Kingdom / /
Currency
USD / /
Event
Business Partnership / /
Facility
Information Technology Infrastructure Library / IT Infrastructure Library / /
IndustryTerm
good service desk software solution / service desk solution / service value chain / asset management software solutions / capable service desk solution / service desk tools / asset management / service desk products / company complete software upgrades / change management / /
Organization
United Kingdom’s office of Government Commerce / /
Person
Vladimir Vinogradsky / Edward A. Van Schaik / Laura Hansen / Lisa Erickson-Harris / /
Position
President and CEO / research analyst / research director / leading independent industry analyst / /
The ITIL Framework: ® And How It Can Improve Your Service Desk by Vladimir Vinogradsky Over the past few years, IT infrastructures have become incredibly complex,