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Knowledge-Centered Support
Results: 36

#	Item
1	Introducing…ITIL® Practitioner #askitsm @ITSMAcademy www.itsmacademy.com www.itsmprofessor.net Add to Reading List Source URL: www.itsmacademy.com Language: English - Date: 2016-03-17 10:44:21 Information technology management ITIL IT service management ISO/IEC 20000 Knowledge-Centered Support AXELOS IT Service Management Forum FitSM
2	KCS Principles Course Overview “This was the best seminar I have ever Add to Reading List Source URL: www.servicemanagementfusion.com Language: English - Date: 2015-05-11 14:22:28 Information technology management Education theory Help desk Knowledge-Centered Support
3	New Vs. Known Methodology Introduction: This paper describes a methodology to help assess the health and effectiveness of a support Add to Reading List Source URL: www.serviceinnovation.org Language: English - Date: 2012-05-24 12:30:36 Knowledge Centered Support Help desk Information technology management Education theory
4	Achieving Great Things With KCS PTC started their KCS (Knowledge-Centered Support) journey as many others do: with a desire to meet two primary Add to Reading List Source URL: www.serviceinnovation.org Language: English - Date: 2013-07-18 01:41:35 Kansas City Southern Railway Knowledge Centered Support Knowledge management Rail transportation in the United States Transportation in the United States Transportation in North America
5	Transforming the Customer Experience The Strategic Direction In 2011, Avaya endeavored to deliver greater value to customers by innovating Add to Reading List Source URL: www.serviceinnovation.org Language: English - Date: 2014-02-25 16:17:41 Consumer behaviour Alcatel-Lucent Avaya Videotelephony Customer service Customer experience Net Promoter Customer satisfaction Knowledge Centered Support Marketing Customer experience management Business
6	MENTOR GRAPHICS KCS is a Team Sport SM Consortium for Service Innovation Add to Reading List Source URL: www.serviceinnovation.org Language: English - Date: 2012-05-24 12:30:54 Education theory Help desk Knowledge Centered Support Consumer behaviour Customer experience Customer service Customer satisfaction Marketing Customer experience management Business
7	VERISIGN SECURITY SERVICES KCS at Work: Improving the Customer Experience SM Consortium for Add to Reading List Source URL: www.serviceinnovation.org Language: English - Date: 2012-05-24 12:30:54 Business Verisign Customer experience Knowledge Centered Support Technical support Customer support Customer insight Loyalty business model Marketing Customer experience management Help desk
8	Knowledge-Centered Support Add to Reading List Source URL: www.serviceinnovation.org Language: English - Date: 2012-05-24 12:31:38 Business Help desk Social information processing Educational psychology Organizational learning Knowledge management Knowledge Centered Support Customer experience Customer service Marketing Customer experience management Groupware
9	KCS FAQs (please review and tailor to your environment) Q: How do I distinguish between two Articles as to which is the correct one? Add to Reading List Source URL: www.serviceinnovation.org Language: English - Date: 2013-05-24 14:53:29 Groupware Knowledge management Management science Education Knowledge Epistemology Usability Ethology Knowledge Centered Support Hypertext Human–computer interaction Cognitive science
10	Progress Software Application Support Services Consortium for Service Innovation ™ Add to Reading List Source URL: www.serviceinnovation.org Language: English - Date: 2012-05-24 12:30:52 Education Cognitive science Groupware Hypertext Knowledge management Customer support Systems engineering Quality assurance Knowledge Centered Support Help desk Information technology management Technology

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